Alexandria Client Portal
Terms of Service Agreement

Last Updated: February 17, 2026

BY SELECTING “I AGREE,” ACCESSING, OR USING THE PORTAL, THE CUSTOMER AND ITS AUTHORIZED USERS ACKNOWLEDGE THAT THEY HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF THE CUSTOMER DOES NOT AGREE, IT MUST NOT ACCESS OR USE THE PORTAL

1. Introduction

We welcome and appreciate your use of the websites, applications and services offered by Alexandria Holdings LLC (together with its subsidiaries and other affiliates, “Alexandria”, “we”, “us”, “our”). This Alexandria Client Portal Terms of Service Agreement (these “Terms”) governs use of our client portal (https://app.Alexandria.com/) (the “Portal”) and access to and use of Alexandria’s services by individuals authorized by an Alexandria customer (“Customer”) (such individuals using the Alexandria Services, “you” or “Users”). Customer has separately entered into a written agreement with us (the “Customer Agreement”) that permits Customer to create and configure an Alexandria account so that authorized Users may register for an Alexandria sub-account or otherwise access or use Alexandria’s services.

PLEASE REVIEW THESE USER TERMS CAREFULLY. BY ACCEPTING THESE USER TERMS OR VISITING THE SITE, YOU AGREE THAT THESE TERMS ARE A LEGALLY BINDING CONTRACT BETWEEN YOU AND US. IF YOU DO NOT AGREE TO BE BOUND TO THESE TERMS OR TO ANY PROVISIONS HEREIN, YOU MUST CEASE ALL USE OF THE SITE.

2. Eligibility and Authorized Access

Access to the Portal is restricted to Customers and to Users expressly designated by such Customers. By agreeing to these Terms, the Customer represents that each of its Users is duly authorized to act on its behalf.
The Customer must ensure that only Users who have been approved by the Customer receive access credentials under the Customer’s account. Each User must maintain the confidentiality of the credentials and must not share with or transfer access rights to others. The Customer remains responsible for all actions taken by Users under its accounts.

3. Click Wrap Acceptance

The Customer and its Users are requested to accept these Terms by selecting “I Agree” during account creation or login. This click wrap acceptance constitutes a legally binding agreement enforceable under applicable law.

4. Permitted Use

The Portal may be used solely for lawful and authorized purposes, including:

  • Preparing, submitting, and managing bids or proposals
  • Accessing solicitation materials
  • Exchanging procurement related communications
  • Managing contract performance and compliance

5. Prohibited Conduct

The Customer and its Users must not:

  • Access or attempt to access accounts without authorization
  • Interfere with Portal security or functionality
  • Submit false, misleading, or unauthorized information
  • Use the Portal for any unlawful purpose
  • Attempt to obtain source selection information through the Portal in violation of applicable acquisition regulations
  • Reverse engineer, decompile, disassemble or otherwise create, attempt to create or derive the source code underlying the Portal
  • Permit any third party to access the Portal, without express permission from Alexandria
  • Use or access the Portal to build a similar or competitive product or service or for the purpose of obtaining unauthorized access to the Portal
  • Share your Alexandria username, password, API keys, or any other credentials relating to the Portal with any other person, or allow any other person to use your Alexandria username and password to access the Portal, or otherwise allow any other person to use features of the Portal intended for your use only
  • Develop, support or use software, devices, scripts, robots or any other means or processes (including crawlers, browser plugins and add-ons or any other technology) to scrape the Portal or otherwise copy data from the Portal in order to enable, use, or build a similar or competitive product or service
  • Extract data from the Portal for use as part of any data aggregation service
  • Tamper with the security of Alexandria’s systems or tamper with other customer accounts of Alexandria
  • Attempt to probe, scan or test the vulnerability of any Alexandria systems or to breach the security or authentication measures of Alexandria’s systems
  • Use the Portal for the benefit of any person or entity that is (a) located in any country or jurisdiction that is subject to U.S. economic sanctions; (b) identified on any U.S. government list of prohibition, including the sanctions lists administered by the Office of Foreign Assets Control, U.S. Department of the Treasury; or (c) owned or controlled by any person or entity in (a) or (b), or use the Portal if you are a person or entity described in (a) or (b)
  • Use or launch any automated system, including “robots,” “spiders,” or “offline readers,” that sends more requests to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional browser
  • Use the Portal in any manner that damages, disables, overburdens, or impairs any of our websites, servers, or otherwise interferes with any other party’s use of the Portal
  • Access the Portal other than through our interface or use any means or method for masking, pooling, or reducing the measurable number of devices, connections or Users accessing the Portal
  • Engage in harassing, abusive or other inappropriate behavior via the Portal
  • Exploit any bug, error, flaw or fault in the design, development, or operation of the Portal for commercial gain, any purpose not contemplated by the portion of the Portal containing any such bug, error, flaw or fault, or otherwise in violation of these Terms
  • Use the Portal for any fraudulent activity or purpose, including attempting to impersonate another person or entity, or falsely stating, misrepresenting or concealing your affiliation with another person or entity or
  • Use the Portal in violation of any applicable law, for illegal activities, or for activities outside the scope expressly permitted hereunder

6. Submission of Information

By submitting information through the Portal, the Customer represents and warrants that:

  • All information is accurate, complete, and authorized
  • No proprietary or restricted information is submitted in violation of law or contract requirements.

7. Intellectual Property

Other than User supplied content, all Portal content, software, and documentation are owned by or licensed to Alexandria and are protected by intellectual property laws. The Customer receives a limited, revocable, non exclusive, non-transferable, non-sublicensable license to use the Portal solely for permitted purposes under the Customer Agreement or for trial or demonstration purposes that we authorize.

As between you and us, all right, title, and interest in and to services provided by Alexandria shall remain vested in Alexandria. Except for the express rights granted hereunder, Alexandria also reserves all rights, title and interests in and to Alexandria’s Confidential Information. Alexandria and our logos, our product or service names, our slogans and the look and feel of the Portal and Alexandria’s services are trademarks of Alexandria and may not be copied, imitated or used, in whole or in part, except with our express permission. All other marks, registered trademarks, product names and company names or logos presented in the Portal or as part of Alexandria’s services are the property of their respective owners.

The Portal may integrate with, link to, be embedded within, or otherwise contain information from or about third-party products, services, activities or events (“Third-Party Materials”). We have no responsibility to evaluate, verify, maintain, control or take any action with respect to Third-Party Materials and make no representations and warranties with respect to the accuracy, title, completeness, fitness, reliability, quality, nature or any other attributes of Third-Party Materials. How you interact with Third-Party Materials and their providers are solely between you and such third party, is at your own risk, and may be subject to agreements, understandings, privacy policies, and other terms and conditions applicable to you by the providers of any accessed or used Third-Party Materials.

8. Privacy and Confidentiality

Use of the Portal is subject to our Privacy Notice, which governs the collection, use, and disclosure of information.

We take the protection of Confidential Information seriously. “Confidential Information” means any and all proprietary data or information, whether in tangible or intangible form, whenever and however disclosed before, on, or after the Effective Date by either Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) that is designated as confidential or that, given the nature of the information or the circumstances surrounding its disclosure, reasonably should be considered as confidential. Confidential Information includes, without limitation, (a) nonpublic information relating to the Disclosing Party’s technology, products, services, processes, data, customers, business plans and methods, promotional and marketing activities, finances, and other business affairs, (b) third-party information that the Disclosing Party is obligated to keep confidential, and (c) the nature, content, and existence of discussions or negotiations between the Parties. For the avoidance of doubt, Alexandria’ Confidential Information includes the Alexandria Materials.

Confidential Information does not include information that the Receiving Party can demonstrate is: (a) already lawfully known by the Receiving Party at the time of first receipt from the Disclosing Party and is not subject to any other nondisclosure agreement between the Parties or between the Receiving Party and a third party; (b) was in the public domain at the time it was disclosed to the Receiving Party; (c) entered the public domain after it was disclosed to the Receiving Party through no fault of the Receiving Party or its Representatives (as defined below); or (d) was independently developed by the Receiving Party or its Representatives without any use of or reference to Confidential Information.

The Receiving Party shall hold all Confidential Information in strict confidence and shall not, without the Disclosing Party’s prior written authorization: (a) use any Confidential Information for any purpose, other than as necessary to perform its obligations and exercise its rights under these Terms; or (b) disclose or otherwise communicate any Confidential Information to anyone other than its officers, directors, employees subcontractors, or other agents, which expressly includes Affiliates and Partners unless Company opts out in an Order Form (collectively, “Representatives”), who have a need to know in connection with the purposes set forth in this Section 7.3 and who are bound by obligations of confidentiality no less restrictive than those contained herein. Notwithstanding clause (a) above, Company acknowledges that Alexandria may, subject to its continued compliance with this Section 7, use Company’s Confidential Information to improve the Services, generally.
Nothing in these Terms will prevent the Receiving Party from disclosing Confidential Information to the extent disclosure is required by a court or governmental authority having jurisdiction over the Receiving Party. Unless prohibited by applicable law, the Receiving Party shall give the Disclosing Party prompt written notice of the request prior to any disclosure and cooperate with the Disclosing Party, at the Disclosing Party’s reasonable request and expense, in any lawful action to contest or limit the scope of such required disclosure, including filing motions and otherwise making appearances before a court.

All Confidential Information shall remain the property of the Disclosing Party. Following termination of these Terms and upon the Disclosing Party’s written request, the Receiving Party shall return to the Disclosing Party (or destroy and certify such destruction in writing if so requested by the Disclosing Party) all Confidential Information in its possession including all copies and notes or abstracts containing any Confidential Information. Notwithstanding the foregoing sentence, the Receiving Party is not obligated to return or destroy any Confidential Information to the extent the maintenance of the Confidential Information is required for legal purposes, or the Confidential Information is retained in the Receiving Party’s electronic files as part of its back-up and archiving procedures, or for record-keeping purposes.

The Receiving Party acknowledges that its misuse or disclosure, or threatened misuse or disclosure, of Confidential Information may cause irreparable harm to the Disclosing Party for which the Disclosing Party would have no adequate remedy. Accordingly, the Disclosing Party shall have the right to seek injunctive relief in any court of competent jurisdiction, in addition to all other remedies available at law or in equity.

9. Security Obligations

The Customer and its Users must:

  • Implement reasonable safeguards to protect their systems
  • Notify us promptly of any suspected unauthorized access
  • Cooperate with investigations of security incidents
  • Comply with applicable cybersecurity requirements

You accept all risks of unauthorized use of your account arising from your failure to implement security safeguards or otherwise maintain the confidentiality of your account or credentials and hereby release, indemnify, defend and hold Alexandria harmless from any liability in connection with any such unauthorized access. If you believe or suspect that your account or any credentials have been accessed or compromised, you must immediately notify Alexandria.

10. Suspension and Termination

These Terms remain effective until your access to the Portal has been terminated by Customer or us (including due to termination of the Customer Agreement), provided that, except as expressly provided otherwise in these Terms, all provisions that by their nature extend beyond the expiration or termination of these Terms shall survive such expiration or termination, including, without limitation, provisions related to confidentiality, intellectual property ownership, indemnification, limitations of liability, dispute resolution, and compliance with laws. Please contact us if, at any time or for any reason, you wish to terminate your account, including due to a disagreement with any updates to these Terms.

We may suspend or terminate access to the Portal if:

  • A Customer or User violates these Terms
  • The Customer or User submits false or unauthorized information
  • Security or compliance risks are identified
  • Required by law, regulation, or government directive

Termination does not relieve you or the Customer of obligations arising under the Customer Agreement or these Terms.

11. Electronic Signatures and Electronic Delivery of Documents

When you execute documents using the e-signature tools set forth in the Portal, you consent to electronically sign such documents, including employment-related documents, and agree that your electronic signature (“Electronic Signature”) is the legal equivalent of your manual or handwritten signature. By selecting an “I Accept” or similar button, or otherwise placing an Electronic Signature on a document while in your Alexandria account, you expressly affirm that: (i) you are able to access and view the relevant document that you are electronically signing, (ii) you consent to conduct business electronically with respect to the transaction contemplated by the document, (iii) you agree to the use of an Electronic Signature for the document, and (iv) you are authorized to enter into the relevant agreement, and be bound by its terms. If you have signed a document electronically using the Portal, Alexandria will provide you the opportunity to download and print a paper copy of the document. You further agree that no certification authority or other third-party verification is necessary to validate your Electronic Signature, and that the lack of such certification or third-party verification will not in any way affect the enforceability of your Electronic Signature or any resulting agreement.

You agree that Alexandria may electronically deliver documents and/or disclosures to you. You also authorize Alexandria to receive documents and/or disclosure electronically on your behalf and agree to be notified electronically. Alexandria may provide electronic delivery via email to the email address provided by you in the Portal or by reference to a location on the Portal to which you have access.

12. Disclaimers

The Portal is provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non infringement. No advice or information, whether oral or written, obtained by you from Alexandria or through the Portal will create any warranty. We do not warrant, guarantee, or assume responsibility for any third-party product. We do not guarantee uninterrupted or error free operation or that the Portal will meet any specified service level. You understand that you are solely responsible with respect to the content, validity, or enforceability of any document that you submit to the Portal, and that Alexandria makes no representations or warranties regarding the validity or enforceability of your documents signed using the Portal.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Indirect, incidental, special, consequential, or exemplary or punitive damages;
  • Loss of data, profits, goodwill, revenues, or business opportunities; or
  • Damages arising from unauthorized access to or use of the Portal;

however caused, whether in contract, tort or any other theory of liability, and whether or not we have been advised of the possibility of such damages.

Our total liability will not exceed the amount if any specified in the Customer Agreement.

14. Indemnification

The Customer agrees to indemnify, defend, and hold us harmless from claims arising out of:

  • Use of the Portal
  • Submission of inaccurate or unauthorized information
  • Violations of these Terms or applicable procurement laws

15. Modifications to the Terms

We may update these Terms periodically. Updates will be posted within the Portal and become effective upon acceptance via click wrap or continued use, as required by law.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, exclusive of its rules governing choice of law and conflict of laws. The Terms will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

All disputes arising out of the User Terms will be subject to the exclusive jurisdiction and venue of the state and federal courts of Austin, Texas, USA, and the parties hereby consent to the personal jurisdiction of those courts.

17. Miscellaneous

Nothing contained herein will in any way constitute any association, partnership, agency, employment or joint venture between the parties hereto, or be construed to evidence the intention of the parties to establish any such relationship. Neither party will have the authority to obligate or bind the other in any manner, and nothing herein contained will give rise or is intended to give rise to any rights of any kind to any third parties.
If a court of competent jurisdiction determines that, or you reside in any territory where by statute, any provision of these Terms is invalid, illegal, or otherwise unenforceable, such provision will be enforced as nearly as possible in accordance with the stated intention of the parties or, if necessary to preserve enforceability of the balance hereof, severed from these Terms, while the remainder of the Terms will remain in full force and effect and bind the parties according to its terms.

Neither party will be deemed in breach hereunder for any cessation, interruption or delay in the performance of its obligations due to causes beyond its reasonable control, including earthquake, flood, pandemic, or other natural disaster, act of God, labor controversy, civil disturbance, terrorism, war (whether or not officially declared) or the inability to obtain sufficient supplies, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree.

These Terms comprise the entire and exclusive agreement between you and Alexandria with respect to its subject matter, and supersede all prior and contemporaneous proposals, statements, sales materials, or presentations and agreements.

18. Contact Information

For questions regarding these Terms, please contact legal@alexandria.com.